Shipping Policy
Thank you for choosing our products. Because our signage products are manufactured specifically for each customer’s requirements, please review the following policies before placing an order.
Order Processing
Orders are processed after payment has been received and approved. Production timelines vary depending on product type, quantity, artwork approval, and current production schedules. Customers are responsible for reviewing all order details, artwork, dimensions, quantities, colors, logos, and shipping information before submitting an order.
Artwork Approval
Production will not begin until all required artwork and proofs have been approved.
Once artwork has been approved and production has started, changes may not be possible and additional charges may apply. Customers are responsible for verifying all spelling, measurements, graphics, and specifications before approval.
Shipping
Shipping charges are calculated based on current carrier rates, package size, weight, destination, and applicable surcharges. Estimated delivery dates are provided for convenience only and are not guaranteed. We are not responsible for carrier delays, weather-related delays, supply chain disruptions, or circumstances beyond our control.
Delivery Responsibility
Customers are responsible for providing accurate shipping information and ensuring that someone is available to receive deliveries. If a shipment is returned due to an incorrect address, refusal of delivery, business closure, failure to accept delivery, or inability to receive the package, the customer will be responsible for all return shipping, storage, and reshipment charges. Orders returned by the carrier are not eligible for cancellation or refund.
Inspection of Deliveries
Please inspect all shipments immediately upon receipt. Any shipping damage, shortages, or product defects must be reported within five (5) business days of delivery. Failure to report issues within this timeframe may result in denial of the claim.
Returns and Refunds
Because our products are custom manufactured to customer specifications, all sales are final. Custom products are not eligible for return, exchange, cancellation, or refund due to customer ordering errors, approved artwork errors, color preferences, measurement issues, or changes in project requirements.
Damaged or Defective Products
If a product arrives damaged or contains a manufacturing defect, please contact us within five (5) business days of delivery. Photographs of the product, packaging, and shipping label may be required to evaluate the claim. Approved claims may be resolved through repair, replacement, or refund at our discretion.
Cancellations
Orders may be canceled only before production has begun.Once production has started, custom orders cannot be canceled.
Contact Us
If you have questions regarding your order, please contact our customer service team before placing your order.